Learning the unspoken rules for writing professional emails can improve how competent you appear in the eyes of colleagues.
00:00 Why bother with email etiquette?
01:19 Include CTA in subject line
02:13 One email thread per topic
02:48 Manage recipients
03:27 Start with the main point
04:30 Summarize in your reply
05:10 Hyperlink whenever possible
05:38 Change default setting to "Reply" (not "Reply all")
06:06 Change undo send options
In this HBR collaboration with YouTube creator Jeff Su ( youtube.com/c/JeffSu), you'll learn how to better organize your communications and avoid a lot of rookie mistakes that can lead to embarrassment or worse.